At Applebee's today. Yes, Applebee's. Facking Applebee's.
Here is a conversation we had with our waiter:
Waiter: Can I get you two something to drink?
Trace: Do you have diet Sprite?
Waiter: Uhhh...no. There isn't such thing as diet Sprite.
Now, at this point I wanted to tell him there is such a thing, but I didn't want to get into a irrelevant argument with a middle-aged waiter at Applebee's. Besides he seems so confident there is no such a thing...didn't want to shatter his view of the world.
Waiter: But there is a diet 7up.
Trace: Oh...OK, I'll have that.
Waiter: We don't have diet 7up.
What. The. Hell. Now, it wasn't like this waiter was rude about it or anything along that line. It was just as we walked into this Applebee's, we were rubbed the wrong way. I don't know if any entire restaurant can do that to a person, but this one did.
Trace: What diet sodas do you...
Waiter: We have diet Coke.
Trace: OK, I'll have that.
Waiter: And you, Sir?
Me: Iced Tea.
This conversation also reminded me of the time we toured the Scharffen-Berger Chocolate Factory. It's no Willy Wonka let me tell you. Nice, but their people seemed a little full of themselves. I guess high the price of chocolate, the higher their noses go. On the tour, which was led by a young, 20-something woman, we passed by two silos, which we were told were filled by cocao beans. As the young lady finished her spiel about beans and silos, a gentleman asked how they vent the silos, seeing that there were not vents, to keep them from exploding. The girl said in a very succint and condesending voice, "Silos don't explode." Now the question was valid as most people know about exploding silos. Another gentleman tried to educate the woman by telling her, "Yes, they do." She replied, " No. They. Don't. Let's move on."
She used the "Let's Move On" move to quell the mini-tour rebellion. Nicely played.
What ever happened to listening to customers or at least being aware enough to know no one knows everything? What ever happned to "Customer Is Always Right"?
Besides that conversation with the waiter, the guy at the next table totally got screwed over. A guy, his wife, and two kids were at the next table, serviced by the same waiter. As their orders come in, the husband tells the server that he didn't order whatever swill they put in front of him. Our waiter takes it back, then minutes later brings his real order. Fixed? Apparently the guy's slab of ribs was ice cold. After that, the guy didn't want any more food brought his way. They took the ribs back and he ate his wife's leftover salad. Sad.
I haven't been to many Applebee's in my life and I don't think that will change.
Yes, I have added Applebee's to my list of banned/do not patronize establishments, which includes Best Buy and my local McDonald's. I'll get into the others in due time.